What are the payment methods available?
We support the following payment options at Just Basic online shopping store:
- Credit/ Debit Card (VISA and/or MasterCards via Paypal)
For more details on each payment method, please refer to payment methods page.
How can I know if my payment was successful or fail?
Notification will be sent via sms and email within 24 hours upon completion of order confirmation. In the event if after the aforementioned period there is no confirmation, kindly contact our customer service team to clarify on purchase status.
Which credit cards are accepted for payment?
Just Basic accepts all Visa and MasterCards, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information are protected by means of industry- leading encryption standards.
Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.
You can read more about our Payment methods at payment methods page.
Why was I charged with wrong amount in my order?
If your order was indeed charged with wrong amount, please contact us by filling up the Order Enquiry Form.. We will assist you immediately.
Do you keep my credit card details?
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.
If you are using a credit card which is not under your name, please contact our customer service team.
Where can I request an official receipt?
To request an official receipt, please send your request to our customer service team. We will assist you right away.
For items fulfilled by our merchants, the seller's invoice will be included on the delivery.
For retail items, official receipts can be issued upon request and only when orders are completely delivered. All official receipts will be sent via email.