Warranty


How to check product warranty?

You can check product warranty through:

  1. Warranty card inside your package.
  2. Under tab Specifications on product page

How do I go about servicing my product?

Please send the product(s) directly to the respective Service Center stated on the warranty card. For a prompt warranty claim kindly include all the accessories, warranty card and Just Basic Tax Invoice.

Invalid returns will not be processed and will be sent back at customer's cost.


Where are the warranty centers?

Please refer to the manufacturer (or service center) details on the warranty card included with your product.

If there is no warranty card, please check the user manual or product packaging for more details.

In case you still cannot find your Warranty Center, feel free to contact our Customer Service and we'll be more than happy to assist you.


How long does it take to repair my product?

If your item is within warranty duration, we will process your repair request in accordance with our supplier. It takes about 30 days depending on each supplier.


If my product is within warranty duration, do I need to pay for repairs?

If your product is within warranty duration and is damaged by mechanical or electrical systems, you don't have to worry about the repairing cost. We will cover it.


If my product is out of warranty duration, do I need to pay for repairs?

If your product is out of warranty duration, you will be responsible for repairing cost.

We suggest you to repair the product at the warranty center authorized by the manufacturer (the warranty center on your Warranty card) for better quality services.