When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.
After successful verification, you can expect to receive your order within the following time frame:
- In West Malaysia : 5 - 8 working days
- In East Malaysia : 7 - 10 working days
Also, you can check your order status anytime online by logging in to your order page or enter your order ID in "My Account" session for guest customer.
I ordered multiple items, but I only receive 1, where are my other items?
If you ordered from multiple sellers in one order then you will receive your order in seperate parcels. If you ordered all the items from the same seller and still find some items missing in your parcel then please reach our Customer service and we will investigate the matter for you right away.
You can also check the status of each of your items online in Order page.
How do I check delivery lead time of a product?
Delivery to some postcodes and outlying areas outside Klang Valley may take slightly longer. For further details on delivery lead times, enter postcode to check delivery options and lead time at the CHECK box on product information page.
Can I prearranged the date I want to get the delivery?
We regret to inform you that we are unable to accommodate scheduling of deliveries. However, you may coordinate with our courier partner to schedule according to your preference.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
I need my order now, Can Just Basic speed up the delivery?
Unfortunately we are unable to speed up the delivery, The delivery time for your order depends on the seller(s) you have ordered from. Once the item is shipped you recieve a shipment notification.
I just received an email saying that my item has been shipped. When will I receive my order?
As the item has only just been shipped, it may take up to 24 hours to show on the website. Also, note that if you have ordered several items, these may be shipped separately according to stock availability. For the most accurate delivery time of your item(s), please refer to its respective product page.
Also, you can check your order status online by enter your order ID into "My Account" section on top of right hand corner.
I ordered multiple items, but why did I receive only one email and one tracking number?
Products may be shipped from various facilities and therefore may arrive at different times. Also, note that if you have ordered several items, these may be shipped separately. you will receive individual emails with the tracking number for the different shipments in the order.
How can I know exact date and time of the delivery?
We are unable to provide you with an exact time and date of delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location. You can check your order status online in your Order page.
Why do I receive my order in separate deliveries ?
Products may ship from various facilities and therefore may arrive at different times. Also, certain products are considered separate orders and will be shipped separately.Note that items that are shipped from international sellers may experience delays during customs clearing. You can also check the status of each of your items online in your Order page.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accomodate to your request for cancellation once the item has been shipped. In case your ordered item is from a Local seller you have an option of rejecting it upon delivery. Under the circumstances whereby item has shipped to your designated address, kindly decline delivery.
For overseas/international products cancellation will be considered prior to orders being shipped.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our Customer Service immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
Is there any domestic area you cannot deliver to?
We can deliver to all domestic areas.
We work in partnership with 4 big logistic companies: Ta-Q-Bin, GDex, Poslaju, Citylink and also have our own delivery team to serve our customer best.
Do you offer international shipments?
International shipment is not available at the moment.
Can you deliver the package to my office?
We will deliver your order following the shipping address you provide during checkout, whether it is your house address or office address.
Can I pick up my order at Just Basic office?
Just Basic does not provide you with a self-service delivery location to pick up your orders.